At the TLB, our biggest goal is to serve our fun-loving, loyal girls. If you're not completely satisfied with your order, we will do everything we can to ensure we exceed your expectations.
Reasons you should contact us:
1. If there seems to be an error in your order confirmation email.
2. If you think that you've received a defective item please be sure to contact within 3 business days of receipt of your order.
3. If you were sent incorrect items or are missing items from your order.
4. If you having glowing review of one of our team members.
5. If you have found a meme or GIF and you have to share because it is that good.
Store Credit Policy
- Store credit is can be used for up to 60 days, after 60 days your credit expires.
- Products purchased with store credit are FINAL SALE.
- Store credit can only be used at the store you originally returned an item to.
- For store "credit cards" to be valid it must be in credit binder.
Changing or Cancelling Your Order
Sometimes something happens and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately! The three birds are always trying to beat prime, which means they pack and ship orders fast! Once the order processes (usually within 1 business day) we will be unable to make any changes to your order.
Adding Items to an Order You Just Placed
Just contact us at theTLBBoutique@gmail.com immediately and we will add your item to the order and get you squared away. Just be sure to include item description in your email and maybe a funny joke if you have time :)